This Privacy Policy explains how atlvibe ("atlvibe," "we," "us") collects, uses, and shares information when you use the atlvibe mobile app and website (together, the "Service"). By using the Service, you agree to the practices described here.
Information we collect
We collect only what we need to run the Service:
- Account information. When you create an account, we collect your email address and any profile details you provide (such as a display name). You can also use parts of the Service as a guest.
- Location data. With your permission, we use your device location to show nearby places, personalize recommendations, and draw routes between stops. You can grant precise or approximate location, or deny it, in your device settings. We do not track your location in the background.
- Microphone audio. When you use the voice assistant, we capture audio while you are speaking so it can be converted to text and answered. We do not access your microphone except during an active voice interaction.
- Content you provide. The messages, searches, plans, saved places, reviews, and check-ins you create in the Service.
- Usage & device data. Basic technical information such as app version, device type, operating system, and interactions with features, used to keep the Service reliable and improve it.
- Subscription & purchase data. If you subscribe, our payments partner and the app store process your purchase and share limited status information (such as whether a subscription is active). We never receive your full card number.
How we use your information
- Provide, personalize, and improve the Service's recommendations and features.
- Convert voice input to text and generate responses to your requests.
- Show relevant places, events, and routes based on your location and preferences.
- Manage your account, subscriptions, and usage limits.
- Maintain security, prevent abuse, and debug problems.
- Communicate with you about support requests and important updates.
Voice and location, specifically
Because these are sensitive, to be clear: microphone audio is only captured during an active voice session you start, is used to understand and answer your request, and is not used to build an advertising profile. Location is used in the moment to make results relevant and is never sold. You can revoke either permission at any time in your device settings and continue using the Service by typing.
Service providers
We share information with vendors who process it on our behalf, only to provide the Service, under contracts that limit their use of it. These include providers for:
- Cloud hosting and database/authentication (our backend infrastructure).
- AI/large-language-model processing that generates plans and answers.
- Speech-to-text and text-to-speech for the voice assistant.
- Places, maps, and web-search data used to ground results.
- Subscription management and app-store billing.
The specific sub-processors we use may change as the Service evolves; we keep the list limited to what's necessary to operate atlvibe.
How we share information
We do not sell your personal information. We share it only: with the service providers above; when you choose to make content public (for example, a review); to comply with law or a valid legal request; to protect the rights, safety, and security of atlvibe and its users; or as part of a business transfer (such as a merger), with notice where required.
Data retention
We keep your information for as long as your account is active or as needed to provide the Service, then delete or de-identify it, unless a longer period is required by law. When you delete your account, we delete your associated personal data as described below.
Your choices and rights
- Access & correction. You can view and edit your profile in the app.
- Permissions. Location and microphone are controlled by your device settings and can be changed at any time.
- Account deletion. You can delete your account and data from within the app where available, or by emailing support@atlvibe.app from your account's email address. We'll process deletion promptly, typically within 30 days.
- Regional rights. Depending on where you live (for example, under the CCPA/CPRA or GDPR), you may have additional rights to access, correct, delete, or port your data, and to object to certain processing. Contact us to exercise them.
Children's privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact support@atlvibe.app and we'll delete it.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security, but we work to protect your data and limit access to it.
International users
atlvibe is operated from the United States. If you use the Service from outside the U.S., your information may be processed in the U.S. and other countries where our providers operate, which may have different data-protection laws than yours.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we'll update the date above and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect means you accept the updated policy.
Contact us
Questions or requests about privacy? Email support@atlvibe.app. See also our Terms of Service and the Support page.